Shipping
Estimated delivery time
Quantum endeavours to ship all items within two working days of order receipt. If stock is not available at the time of your order receipt, we will inform you within one working day and provide an estimated time of delivery.
Fees
For all standard orders under 22 kilograms within Australia we charge a shipping and handling fee, and we ship via Australia Post eParcel registered delivery service. You may receive your order in multiple packages.
Items weighing more than 22 kilograms will be shipped by a courier service and not via Australia Post. Other courier freight charges will apply.
Shipping
Once your order is dispatched from our warehouse and you have received your tracking notification, please allow for 5-10 business days for delivery. If you have not received your delivery within 10 business days of your order, please contact us on 1300 883 853, or email info@quantumrlv.com.au.
Please note: Shipping times are a guideline only and subject to change. You may experience slightly longer delivery times during peak periods or due to unforeseen postal service delivery issues or unavoidable events beyond Quantum’s control.
Tracking
All orders will receive a tracking notification via email or SMS once the order has been dispatched from our warehouse. In the event where a signature is required at delivery, a delivery address must be provided to ensure someone will be available to receive the parcel. If no one is available to receive your parcel, Australia Post now provides an electronic postal notification if you have provided us a valid email address. To track your order visit https://auspost.com.au/mypost/track/search and search delivery details with your tracking reference number.
Other Shipping Information
Quantum is an Australian dealer and can therefore only guarantee supply of items to customers in Australia. Please note if you are purchasing a product for delivery outside of Australia, there may be import regulations and charges to be complied with by the country of delivery. Please make yourself aware of these before placing your order as Quantum cannot be responsible for import duties or customs clearance payments or requirements.. Additional freight charges will apply for international shipments and we will provide a quote on request.
Express or urgent deliveries
If you require an item urgently, please contact our Customer Support Team on 1300 883 853 to find out more information about stock availability and the possibility of urgent shipments.
Enquiries about pending orders and deliveries
If you have placed an order online and have not received a confirmation email or a notice of shipment from our Customer Support Team, please contact us on 1300 883 853. Please quote your order number for all enquires.